At Juvmjfgra Comfortable Hotels, we understand that plans can change. Our cancellation policy is designed to be clear and fair, allowing for flexibility while maintaining our commitment to service excellence.
Standard Reservation Cancellation
Our standard cancellation policy varies by location and season. Below is a general overview of our policies, but please note that specific terms may apply to your reservation based on the property, room type, and rate plan selected.
| Cancellation Period | Fee | Notes |
|---|---|---|
| More than 7 days before arrival | No charge | Full refund of deposit |
| 3-7 days before arrival | One night's room rate | Remaining deposit refunded |
| Less than 3 days before arrival | 50% of total stay | Minimum one night's charge |
| Day of arrival or no-show | 100% of total stay | No refund available |
Special Event and Peak Season Reservations
During special events, holidays, and peak travel seasons, more restrictive cancellation policies may apply:
- Cancellations must be made at least 14 days prior to arrival for a full refund
- Cancellations 7-14 days prior to arrival will be charged 50% of the total stay
- Cancellations less than 7 days prior to arrival will be charged 100% of the total stay
Special event periods are clearly identified during the booking process.
Group Bookings and Event Reservations
Group bookings (5+ rooms) and event reservations are subject to specific cancellation terms outlined in the group contract. Typically:
- Cancellations must be made at least 30 days prior to arrival for a full refund of deposit
- Cancellations 14-30 days prior to arrival will forfeit 50% of the deposit
- Cancellations less than 14 days prior to arrival will forfeit 100% of the deposit
Modifications to Reservations
Requests to modify existing reservations are subject to availability and may result in rate changes:
- Date changes may be treated as a cancellation and new booking if the revised dates fall in a different rate period
- Shortening a stay may be subject to cancellation fees for the reduced nights
- Extending a stay is subject to availability and current rates
Early Departure
If you check out prior to your scheduled departure date, you may be charged for the entire original stay. We recommend confirming your departure date at check-in.
Force Majeure
In cases of force majeure (natural disasters, government restrictions, etc.), we may offer more flexible cancellation terms. These will be determined on a case-by-case basis.
How to Cancel a Reservation
Cancellations can be made through:
- Your online account on our website
- Contacting our reservations team directly at +1 (800) 555-1234
- Emailing [email protected] (please include your reservation number)
All cancellations should be made in writing or through our online system to ensure proper documentation.
For specific questions regarding our cancellation policy, please contact our reservations team.